FAQ

Pre-Approvals within 24 hours. Final Approval for new accounts typically takes 48 hours from the time of submission.

In order to avoid delays we encourage you to promptly follow any instructions issued to you on the 'Account Progress' and the 'Documents Required' pages of your account in a timeous fashion.

We have made it as easy as possible for you to get going, quickly. We provide you with a Payments Control Panel for account management, website configuration, integration and reporting. If necessary 00Pay will guide you every step of the way to help you get started and to maintain success with your online sales.

There are no sign-up or application fees.

Generally there are no setup fees too. However, in some cases, for high risk merchants, integrating into our banking and/or processing partners will incur a setup cost. This will always be communicated to you up-front.

Processing a credit card payment via 00Pay will incur both a Payment Gateway fee and a Card Processing fee charged as a percentage of the sale amount. Added together these fees are known as the Merchant Discount Rate (MDR). The exact MDR rate offered to you depends on various factors. This amount will be clearly indicated to you prior to your acceptance of our services.

In addition to the MDR rate are fees for each of the following: chargebacks, refunds, withdraw by bank transfer. Note that we do NOT charge a per transaction fee !

Please review our fees page or contact us for further information.

Payouts are remitted electronically via wire transfer between 10 to 21 days in arrears, weekly. The specific payout schedule for each merchant depends on the account type and the merchant's profile.

Visa, MasterCard, American Express, Discover, Solo and Switch. Certain account types are limited to Visa and MasterCard only.

Yes, we provide full API (Application Prgramming Interface) documentation and integration instructions to approved merchants.

Yes, we accept merchants from almost all countries worldwide.

No, International Merchants do not need to incorporate or set up bank accounts in any particular country. You would need a bank account in the name of the business or in the name of the merchant owner in order to receive your payouts via Wire Transfer.

Yes we do, to approved merchants. We offer US check clearance, ACH payments as well as DirectPay for customers in the European Union (EU).

Yes. The exact amounts depend on your account type. Typically the minimum is US $ 3.00 and the maximum is US $ 1000.00

Yes we do.

No. You may host your website in any country.

That is a choice you have. Either we host the secure payment page or you can integrate our API into your page.

Of course. We provide access to a stats interface providing reports on credit card transaction processing.

No, you will not.

No there are not.

We process in the following currencies. Note that the exact set of currencies offered does depend on your account type.

- Primary list: EUR, GBP, USD

- Secondary list: AUD, BRL, CAD, CHF, CLP, CNY, CZK, DKK, HKD, ILS, INR, KRW, MYR, NOK, NZD, PKR, RUB, SEK, SGD, THB, TRY, TWD, YEN, ZAR

No. This is not required.

A percentage of merchant's total sales will be held back in Reserve to be applied towards any Chargebacks, fines, fees and Refunds incurred for merchant services. The amount held and holdback period can change as is deemed necessary as security against future Cardholder Chargebacks, fee, fines and Refunds or Indemnification obligations of Merchant.

Typically our holdback reserve is set to 5% for 90 days.

You're most likely to already know what a chargeback is, but if you don't: A chargeback is a forced refund to a customer from the customer's credit card company. It occurs when a cardholder decides to formally dispute a charge on his/her credit card bill, if, for instance, someone has fraudulently used that credit card number. According to credit card associations rules, Internet merchants must accept credit card fraud as part of the normal risk of doing business on the Internet. The amount of credit card fraud can depend on your business nature. To reduce chargebacks, try to collect as much information as possible from your customer, and perform a phone order confirmation. If the order is found to be valid, then proceed with the order. A chargeback fee is a penalty fee that passes on to our merchant.

Our chargeback fees are between US $ 28 to $ 40.

Yes, we will e-mail you notification that a chargeback has been processed. We send this notification to the e-mail address setup under your account.

Fraud protection comes as standard with all accounts. We constantly strive to reduce the number of customer disputes and chargebacks.

We have multiple and redundant connectivity to the Internet backbone. Only high quality and reliable equipment is used for our secure transaction processing. Qualified technical personnel monitor all of our equipment 24 hours a day, 7 days a week. 00Pay strives for 100% uptime.